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Firefox Home for iPhone bows in the App Store originally appeared on Engadget on Thu, 15 Jul 2010 23:58:00 EST. Please see our terms for use of feeds.
Permalink | Email this | CommentsFiled under: Apple, iPhone, Apple History
After shelling out top dollar, the customers felt betrayed and angry. The shine on the company's new flagship product was tarnished. The remedy wasn't cheap... and the CEO stepped up and spoke to those irate early adopters. "We want to do the right thing for our valued customers. We apologize for disappointing some of you, and we are doing our best to live up to your high expectations of us," he said, responding quickly after the first complaints came in. Within a few weeks, the PR hiccup was calmed, and the new product went on to glory and success.
No, it's not a crystal ball reading for tomorrow's press conference agenda -- it's history, and relatively recent history at that. In 2007, after the original iPhone pricecut that drove owners batty, Apple jumped all over the situation with an alacrity that's almost stunning to contemplate now. Within hours, the Apple site featured a new Stevenote musing on the pace of innovation and cost savings in the technology sector; even though the $200 price cut was the right thing to do for the company and for the product, Apple was still going to soothe ruffled feathers by offering a $100 store credit to all iPhone owners who paid the original price.
With an estimated 600,000 iPhones sold, the maximum exposure to the company's revenue number would have been $60 million (although not all buyers claimed or used their credit). That's not pocket change, even for Apple; however, when compared with the guesstimated 2x sales increase that the price cut triggered for the iPhone, it was a small price to pay.
Looking back on that experience is illuminating. With the rapid response, the willingness to pay for customer happiness, and the frank handling of the situation, it's a bit surprising to be in the midst of the current stressfest and see how things have deteriorated. Where's the corporate responsibility and the can-do attitude of 2007 when we need it? Let's take a look at how the two scenarios diverge, and why Apple didn't -- or couldn't -- step up to the plate now like it did then.
Continue reading Why Apple has a split personality when it comes to keeping iPhone owners happy
Why Apple has a split personality when it comes to keeping iPhone owners happy originally appeared on The Unofficial Apple Weblog (TUAW) on Thu, 15 Jul 2010 22:30:00 EST. Please see our terms for use of feeds.
Why Apple has a split personality when it comes to keeping iPhone owners happy originally appeared on The Unofficial Apple Weblog (TUAW) on Thu, 15 Jul 2010 22:30:00 EST. Please see our terms for use of feeds.
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The Wall Street Journal, and specifically reporter Yukari Iwatani Kane, which have both provided information in the past suspected to have come from Apple, have an article up in which they site sources saying Apple new of the risks with their new antenna design — something Apple denies — and that there won’t be a recall.
Apple Inc. released its newest iPhone despite internal concerns about its antenna reception, and gave wireless carriers far less time to test the phone than is typical, according to people familiar with the matter.
According to them, Steve Jobs liked it so much, and Apple kept it so secret, it went ahead anyway and didn’t get the testing it needed. Sources also said some previous designs had been killed because of issues like antenna reception. Apple denies Bloomberg’s earlier report that the head of antenna design had previously expressed concerns to Jobs about the design:
“We challenge Bloomberg BusinessWeek to produce anything beyond rumors to back this up. It’s simply not true.”
As to a potential recall, the paper simply states:
Apple doesn’t plan to recall the phone, a person familiar with the matter said.
We’ll find out tomorrow. Feel free to drop your predictions in the comments.
WSJ: Apple knew of antenna risk Apple: No we didn’t, [and no recall?] is a story by TiPb. This feed is sponsored by The iPhone Blog Store.
TiPb - The #1 iPhone, iPad, and iPod touch Blog
Apple has updated their MobileMe News with information on the the new Calendar beta that should make any Microsoft Outlook user happy:
Members using the new MobileMe Calendar beta can now view and edit their MobileMe calendars in Microsoft Outlook 2007 or 2010 using MobileMe Control Panel v1.6.1. The functionality is available even if you’re connected to a Microsoft Exchange server (Exchange calendar data is kept separate from MobileMe and can be viewed side-by-side on iPhone, iPad, Mac, and PC). To use Microsoft Outlook with the beta, follow theseinstructions.
Also note that when using Outlook with the beta, support is not currently available for push calendar updates or for accessing your calendar via a proxy server (ask your organization’s IT administrator if you’re not sure about this). For more information on the MobileMe Calendar beta, please read this FAQ.
Like cats and dogs living together, or is anyone looking forward to trying this out?
MobileMe Calendar Beta Now Works with Microsoft Outlook is a story by TiPb. This feed is sponsored by The iPhone Blog Store.
TiPb - The #1 iPhone, iPad, and iPod touch Blog
Filed under: iPhone
I've spoken of my Trailguru love in the past. It's a simple GPS application that has, unfortunately, seemed to drop off the radar at least as far as software updates are concerned. I know its creator is still on the scene -- because I can track his bike runs on the trailguru.com website -- but the iPhone application languishes. That's a big shame, because I have friends on trailguru.com and I have localized months and months of progress there. The site isn't polished or perfect, but I really do like using it.Continue reading Frankenguru: Exporting Runmeter data to Trailguru
Frankenguru: Exporting Runmeter data to Trailguru originally appeared on The Unofficial Apple Weblog (TUAW) on Thu, 15 Jul 2010 21:00:00 EST. Please see our terms for use of feeds.
Frankenguru: Exporting Runmeter data to Trailguru originally appeared on The Unofficial Apple Weblog (TUAW) on Thu, 15 Jul 2010 21:00:00 EST. Please see our terms for use of feeds.
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Filed under: iPhone, App Review
Diptic, from Peak Systems, is an iPhone and iPad app that creates interesting diptych and triptych images by combining two or three of your photos into geometric arrangements. Diptic's well-designed interface (which provides nearly flawless execution of a single task), simplicity, and thoughtful balance of features make it a delightful app to use.Continue reading App review: Diptic is a delightful camera app for arranging and combining photos
App review: Diptic is a delightful camera app for arranging and combining photos originally appeared on The Unofficial Apple Weblog (TUAW) on Thu, 15 Jul 2010 20:00:00 EST. Please see our terms for use of feeds.
App review: Diptic is a delightful camera app for arranging and combining photos originally appeared on The Unofficial Apple Weblog (TUAW) on Thu, 15 Jul 2010 20:00:00 EST. Please see our terms for use of feeds.
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Filed under: iPhone
What a roller-coaster day! The Wall Street Journal is now quoting Apple throwing cold water directly on today's Bloomberg story. Bloomberg had reported that an Apple engineer had warned company execs about the problems with the new iPhone 4 antenna design early in the development process for the phone.Apple: No early knowledge of iPhone 4 antenna issues originally appeared on The Unofficial Apple Weblog (TUAW) on Thu, 15 Jul 2010 18:45:00 EST. Please see our terms for use of feeds.
Apple: No early knowledge of iPhone 4 antenna issues originally appeared on The Unofficial Apple Weblog (TUAW) on Thu, 15 Jul 2010 18:45:00 EST. Please see our terms for use of feeds.
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Reminder: we're live from Apple's iPhone 4 press conference tomorrow, 10AM PT / 1PM ET! originally appeared on Engadget on Thu, 15 Jul 2010 18:40:00 EST. Please see our terms for use of feeds.
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I upgraded my iPhone 4 to iOS 4.0.1 and, big surprise (not), it still can't make phone calls if I'm holding the thing in my left hand using the kung fu grip of doom (i.e. the normal way I hold a phone). And, unsurprisingly, my 3GS still can make phone calls with the same grip in the same location. iOS 4.0.1 update: As expected, my iPhone 4 still can't place phone calls originally appeared on The Unofficial Apple Weblog (TUAW) on Thu, 15 Jul 2010 18:00:00 EST. Please see our terms for use of feeds.
iOS 4.0.1 update: As expected, my iPhone 4 still can't place phone calls originally appeared on The Unofficial Apple Weblog (TUAW) on Thu, 15 Jul 2010 18:00:00 EST. Please see our terms for use of feeds.
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iPhone 3G stars in parody originally appeared on The Unofficial Apple Weblog (TUAW) on Thu, 15 Jul 2010 17:00:00 EST. Please see our terms for use of feeds.
iPhone 3G stars in parody originally appeared on The Unofficial Apple Weblog (TUAW) on Thu, 15 Jul 2010 17:00:00 EST. Please see our terms for use of feeds.
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Apple's iPhone 4 has been dogged by reports of antenna-reception problems since its launch last month. The compan...
Anandtech compared the differences in signal mapping between iOS 4 and iOS 4.0.1 (and iOS 4.1) and concluded that Apple has indeed produced a much more reliable system (meaning the old system was less than honestly reporting strength):
As you can see the old way (top) put far too much weight into the 5th bar of signal. Apple’s new approach not only splits it up more reasonably between the 4th and 5th bar (still non-linearly keeping you in the 5th bar if possible) but also extends the range of the lower bars.
[...] The result is that most iPhone users will see fewer bars disappear when they hold the iPhone 4 in a bare hand. The side effect is that the iPhone now displays fewer bars in most places, and users that haven’t been reporting signal in dBm will time see the – perhaps a bit shocking – reality of locations previously denoted as having excellent signal.
That was my experience as well — even with iPhone 3GS.
iOS 4 vs. iOS 4.0.1 (and iOS 4.1) signal mapping changes is a story by TiPb. This feed is sponsored by The iPhone Blog Store.
TiPb - The #1 iPhone, iPad, and iPod touch Blog
Calcbot is a universal calculator application for iPad and iPhone. It is a basic scientific calculator but is designed well with big buttons and tape. For this review, we will be focusing on the iPad version.
In landscape, you will find the calculator on the left and tape on the right. The calculator has two pages of buttons which keeps them nice and big. Just swipe the calculator to the left to bring the next page of functions. The first page is primarily numbers and basic operators as well as power and root functions. The second page contains a more functions such at the specific powers of 2 and 3, square root, factorial, log, natural logarithm, exponential, and trigonometric functions. Tapping the shift key (up arrow) will change the trigonometric functions to their inverses. Calcbot lets you chose between radians and degrees as well. The second page does not include an equal sign. This is annoying because a calculation does not appear on the tape until the equal sign is tapped.
If you want to re-enter a calculation from the tape, just tap the desired calculation and a menu pops up to use result, use expression, copy, send in email, or delete. You can also swipe to delete any expression. To email or clear the entire tape, tap the wheel in the upper right hand corner. If you’re not interested in seeing the tape, rotate to portrait mode to view only the calculator.
Calcbot is an excellent little calculator app that looks and works great. There is nothing fancy about it, but that’s part of it’s appeal. Calcbot is strait-forward and to the point which makes it easy and intuitive to use. Simply put, Calcbot is another visually appealing and terrifically designed app by Tapbots.
Screenshots after the break!
[$0.99 - iTunes link]
Calcbot for iPad (and iPhone) – app review is a story by TiPb. This feed is sponsored by The iPhone Blog Store.
TiPb - The #1 iPhone, iPad, and iPod touch Blog
